The production of telecommunication equipment requires high level of precision with the most advanced facility and highly trained engineers. Placing customer and quality first and foremost, Sungmi Telecom 's entire staff has continued to enforce TQM (Total Quality Management) which was introduced in 1992 to satisfy customer needs to the best of its ability.

In an effort to attain higher quality and diversity of products, Sungmi Telecom has implemented an on-line, Computer Integrated Manufacturing (CIM) linking everything from R&D, circuit design, production, and shipment to after servicing, which has earned us the trust and approval of our customers.

In addition, with our efforts to attain the goal of complete quality assurance, Sungmi Telecom became the first in the nation to acquire ISO-9001 Certification for Quality Assurance from both UL of the U.S.A. and KSA-QA of Korea in June, 1994. In recognition for Sungmi Telecom's efforts in training its employees on quality product development, the company was honoured with a Presidential Plaque in the 1st Industry Capability Development and Promotion Contest sponsored by the Ministry of Labour in 1997.


In addition to these measures, Sungmi Telecom has constructed and integrated information system within the company, and introduced computerization of the Research Division as well as Quality Inspection System, striving for greater administrative efficiency and reform. The Total Quality Management System will continue to be strengthened to provide better quality for greater customer satisfaction.